Wipro is Hiring for Service Desk Analysts!
Are you passionate about IT and customer service? Do you thrive in a dynamic work environment where every day brings new challenges and opportunities to learn? If so, then we have great news for you! Wipro, a leading global information technology company, is currently looking to fill vacancies for Service Desk Analysts.
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What does a Service Desk Analyst do?
As a Service Desk Analyst, you will be at the forefront of IT support, assisting clients and users with their technical issues and inquiries. Your responsibilities may include:
- Providing first-level technical support via phone, email, or chat.
- Troubleshooting hardware and software issues.
- Logging and tracking incidents in the ticketing system.
- Collaborating with other IT teams to resolve complex problems.
- Ensuring timely resolution of issues to meet service level agreements (SLAs).
Why join Wipro?
Working at Wipro means being part of a global team that values innovation, diversity, and collaboration. Here are some reasons why you should consider joining us as a Service Desk Analyst:
- Professional Growth: Wipro offers ample opportunities for learning and career advancement. Whether you are a fresh graduate or an experienced professional, you can build a rewarding career path with us.
- Global Exposure: With a presence in multiple countries and industries, Wipro provides exposure to diverse projects and clients, allowing you to broaden your skills and knowledge.
- Work-Life Balance: We believe in a healthy work-life balance and offer flexible work arrangements to support our employees’ well-being.
- Culture of Excellence: At Wipro, we foster a culture of excellence and continuous improvement. You’ll work alongside talented colleagues who are passionate about delivering top-notch IT services.
Job Description
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
No. | Performance Parameter | Measure |
1. | Service Desk Delivery | Adherence to TAT, SLA as per SoWMinimal EscalationCustomer Experience |
2. | Personal | AttendanceDocumentation etc. |
How to Apply?
If you are ready to take on the challenge and grow your career as a Service Desk Analyst at Wipro, visit our careers page to view the latest job openings and submit your application. We are looking for motivated individuals who are customer-focused and have a strong technical aptitude.
Apply: Click here
Don’t miss this exciting opportunity to join a global leader in IT services! Apply now and embark on a fulfilling career journey with Wipro.
Wipro is Hiring for Service Desk Analysts For more follow: careerflock