Wipro hiring Technical Support Engineer
Are you ready to take the next step in your IT career? Wipro, a global leader in technology services and consulting, is currently hiring Technical Support Engineers (Administrator L2) for their Mumbai location.
This is a fantastic opportunity to join a world-class organization and work on cutting-edge technology solutions while growing your professional skills in a dynamic and collaborative environment.
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Why Join Wipro?
- Be part of a global tech powerhouse with a focus on innovation and growth.
- Enjoy career advancement opportunities and professional certifications.
- Work in a collaborative and diverse work culture.
- Get exposure to next-gen technologies and enterprise clients.
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Apply
Whether you’re an experienced support engineer or looking to grow into a more technical role, this is your chance to join a reputed IT firm and make a real impact.
👉 Apply now and start your journey with Wipro:
Apply Here
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