Wipro Hiring for Technical Support Engineer
Are you looking to kickstart or advance your career in tech support? Wipro, a global leader in IT services, consulting, and business solutions, is actively hiring Technical Support Engineers. If you’re passionate about troubleshooting, customer service, and working in a fast-paced environment, this is your opportunity to shine!
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Why Join Wipro?
- Global Exposure: Work with world-class clients and cutting-edge technologies.
- Learning & Development: Continuous learning opportunities through training and certifications.
- Inclusive Culture: A diverse, collaborative, and inclusive workplace.
- Growth Path: Clear career progression with internal mobility and mentorship.
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
How to Apply
Click on the link below to view the job details and submit your application:
👉Apply Now
Don’t miss this chance to join one of India’s top IT firms and elevate your career in technical support!
💼 Apply Today and Be a Part of Wipro’s Winning Team!
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