Microsoft Technical Support Engineer jobs in India

Microsoft is Hiring: Technical Support Engineer โ€“ Apply Now!

Microsoft Technical Support Engineer jobs in India

Are you passionate about solving technical challenges and empowering users worldwide? Hereโ€™s your chance to join Microsoft, one of the leading global technology giants, as a Technical Support Engineer.

If youโ€™re skilled in troubleshooting, customer-focused, and excited to work with cutting-edge technologies, this could be the perfect role for you.

Why Work at Microsoft?

Microsoft is renowned for fostering innovation, diversity, and collaboration. As a Technical Support Engineer, youโ€™ll have the opportunity to:

  • Collaborate with talented teams across the globe.
  • Solve real-world technical problems for a diverse range of clients.
  • Grow your skills through continuous learning and career development.

About the Role

As a Technical Support Engineer, youโ€™ll provide advanced troubleshooting assistance to customers. Your responsibilities will include:

  • Problem-solving: Identify and resolve complex technical issues across various Microsoft products.
  • Customer focus: Ensure a positive customer experience by delivering timely and effective solutions.
  • Collaboration: Work with internal teams to escalate and resolve critical cases efficiently.
  • Documentation: Contribute to knowledge bases, creating technical content to aid users and support teams.

Who Should Apply?

Microsoft is looking for candidates who:

  • Have a strong foundation in IT or related fields.
  • Are experienced in diagnosing and resolving technical problems.
  • Possess excellent communication and interpersonal skills.
  • Are passionate about technology and customer service.

Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Job qualifications

  • 5+ years prior product/technical support customer facing experience.
  • Technical experience and knowledge working in Azure technical support or equivalent technology.
  • Technical skills and hands on experience in 2 or more of the following areas: Active Directory, Azure AD/Entra ID, ADFS, SSO configuration, Azure Identity protection, Identity Management, O365 Identity, Azure MFA.
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
  • Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting.
  • OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies.
  • Strong Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)
  • Exposure to cloud technologies like Azure (Identity management) and ADFS.
  • Azure / Azure Active Directory hands on and troubleshooting experience.
  • Azure 533 certification preferred.
  • AADConnect, O365 and Exchange Online technologies knowledge preferred.
  • Knowledge of PKI and Authentication protocols.
  • Experience and understanding of ADFS.
  • Comfortable with PowerShell scripting and commands.
  • 3+ years of experience in administering Microsoftยฎ Windows 2008 and Windows 2012 Servers.
  • Good English Communication Skills โ€“ Spoken and Written (including technical writing)
  • Strong Trouble Shooting and problem solving skills
  • Excellent customer Service skills and effective learning skills Critical Exposure areas & Technical Specifications:
  • Trouble shooting and problem solving skills.
  • Good Active Directory foundation and fundamentals.
  • Troubleshooting complex scenarios within Active Directory \ Windows Networking, Replication, DFSR, Group Policy management and Public Key Infrastructure (PKI) \ Certificate Services.
  • Additional Technology Certifications โ€“ Cisco, Unix, Security etc. (Good-to-have)

How to Apply

Excited to join Microsoftโ€™s team of Technical Support Engineers? Apply now to start your journey with a company that is reshaping the tech industry.

This is your chance to make a global impact, work with innovative technology, and grow your career with Microsoft. Donโ€™t miss outโ€”apply today!

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