Join Ericsson as a Support Engineer
Are you passionate about technology and looking to grow your career in a globally recognized telecom and networking leader? Ericsson is hiring for the role of Support Engineer, and this could be your opportunity to make a meaningful impact!
Table of Contents
Why Ericsson?
Ericsson is a pioneer in providing communication technology and services. With innovation at the core of its DNA, Ericsson empowers billions of people and devices to stay connected. By joining the Ericsson team, you’ll be part of a company that drives 5G, IoT, cloud, and digital transformation initiatives worldwide.
What you will do
- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
- Actively participate in on-site activities, particularly when remote access is insufficient.
- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
- Support problem management in identifying and categorizing significant operational or business impacting problems.
- Handle administrative, operational, and technical issues relating to the customer’s contracts and installed base.
- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
The skills you bring
- Customer Problem Management.
- Negotiation.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
- Coaching and Mentoring.
- Change and Improvement Management.
- Preemptive support competence.
- CS Portfolio competence.
- Data Analysis.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Trade Compliance.
Who Should Apply?
If you’re a motivated individual with a passion for technology and a drive to provide world-class customer support, this role is for you!
📢 Don’t miss out on this opportunity to become a part of Ericsson’s global journey.
Apply today: https://jobs.ericsson.com/careers/job/563121764830577
For more jobs visit careerflock official page. Join Ericsson as a Support Engineer, Join Ericsson as a Support Engineer, Join Ericsson as a Support Engineer, Join Ericsson as a Support Engineer, Join Ericsson as a Support Engineer